Our Service Delivery - Guaranteed

We know that continuity of IT services is vital to your business, and that downtime can be measured in pounds and pence as well as minutes and seconds. Networks First guarantees to deliver peace of mind. We have a 99% record against our Service Level Agreements (SLA) in the last 12 months, with over 87% of network problems solved remotely. Our engineers and service desk have a score of 4.5 out of 5.0 for customer satisfaction.

Our secure networks operation centre (NOC) can monitor and administer your systems remotely 24/7, so that you don’t have to tie up staff and resources in house. This means that we can resolve many issues before you’re even aware a problem exists, and we guarantee to fix 99% of the rest with our SLA. Covering 100% of the UK means we deliver a truly national service.

Our multi-vendor experience, and accreditations from all major manufacturers give us the knowhow, and our ISO9001 certified internal processes and ITIL adoption, ensure the quality of our work. Because we go beyond the break-fix model, to a restoration of service principle, we can minimise downtime and maximise stability of service.

Call us on 0845 850 5577 or contact us to find out how our service delivery can guarantee your network uptime.